the plastic top came broken
आपूर्तिकर्ता की प्रतिक्रिया:
Dear Gilles,
We sincerely apologize for the acrylic corner damage to your display sample. This likely resulted from courier mishandling, and we’ve already escalated the issue with them. Could you paste the corner by glue/tape for sample stand testing firstly?
Options:
1.Replacement:: 1x free replacement display when placing the new order.
2.Compensation: Deduct $45 on your next order.
We’ve upgraded the inner packaging for fragile items. Please let us know your preference—we’re committed to resolving this promptly.
Thank you for your understanding. We value your partnership and look forward to restoring your confidence in our service.
--Gavin
20 Mar 2025